Configurable B2B Customer Support Software For Your Business

Tracker Product Suite is the completely configurable customer support software solution designed for and loved by technology and software companies.

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100% Customizable to Meet Your Unique Business Needs

Simple or complex needs. Out-of-the-box 90% solution—we help you with the last 10%. Our Tracker product can be the pinnacle of your customer support success.

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Flexible Deployment: PhaseWare Cloud or On-Site

The PhaseWare Customer Support Platform can be installed in the cloud or on-site. This allows you to have complete control over your customer support system.

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Exceptional People Delivering Exceptional Products and Services

The PhaseWare Team is there to get you up and running in days, not months. It is easy to get in touch with us. Customers love PhaseWare, because we always say YES!

Top Features

Powerful Dashboards

Dashboards pull data from every area of the business and create powerful reporting tools and visual aids to ensure that the information is clearly readable and applicable instantaneously to each agent. Dig deeper with various widgets and drill-downs.

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visual-workflows-top-feature

Visual WorkFlows

Create Visual WorkFlows to automate various tasks and alerts. Encourage a smooth flow as the number of incidents increase. Use a simple drag-and-drop designer to mold your WorkFlow in any way you see fit. A straight forward visual interface with no coding necessary.

Instant Alerts

Set escalation alerts so you will know if a ticket is taking the next step toward becoming a bigger issue. Set up notifications in the form of e-mail, native mobile OS notifications, popup window, calendar integration, and even text message.

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More Features

  • email-integration

    E-Mail Integration

  • live-chat

    Live Chat

  • knowledge-base

    Knowledge Base

  • integrations

    Integrations

  • sla-support

    SLA Support

  • multichannel-support

    Multichannel Support

Our Customers

dexter-chaney

Strategic impact is huge! The Self Service Center - we have had customers ask us for years and years - they report a bug to us and from their perspective, it just falls into this big black hole. They don't know the status of it and with the Self Service Center, they can look up their incident....we have it set up so that they can see the status of the problem incident.......It's just huge!

Michele Dietzel

Software Support / Dexter + Chaney

Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced.

John

American Art Clay Co Inc
property-info

We have utilized PhaseWare on a regional basis, seeing a number of operational improvements in our regional support centers as each has migrated to this platform,” said Pat Vaden. “Beginning with our Mid-America region in July 2006 and adding our Mountain States and Northwest regions, we have seen the benefits of this solution increase synergistically as more regions have been added,” said Vaden. “Utilizing this platform as an enterprise-level solution is the next best step.

Pat Vaden

President and CEO / PropertyInfo Corp.
american-messaging

According to American Messaging manager, Steve Miner, the main reason they decided to purchase PhaseWare Tracker was because of the flexibility offered by the program. It was really the only system they considered which could be completely customized to meet their needs and requirements. Miner also estimates implementation of PhaseWare solutions has created a 50% improvement in support staff productivity.

Steve Miner Manager

Technical Customer Support / American Messaging
fsr

The excellent support in automating our customer service and technical support records has been invaluable. PhaseWare fills a definite need for businesses that are positioned for growth and want to combine efficiency and customer service. PhaseWare helps FSR sales, technical support and operations work more efficiently and productively together. PhaseWare Tracker help desk software will be a major factor in FSR’s success, helping us to stay on track with great customer service and technical support.

Leslie Carle Friedrich

President / Friedrich Software Resources

Our Customers

Strategic impact is huge! The Self Service Center - we have had customers ask us for years and years - they report a bug to us and from their perspective, it just falls into this big black hole. They don't know the status of it and with the Self Service Center, they can look up their incident....we have it set up so that they can see the status of the problem incident.......It's just huge!

Michele Dietzel

Software Support / Dexter + Chaney

Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced.

John

American Art Clay Co Inc

We have utilized PhaseWare on a regional basis, seeing a number of operational improvements in our regional support centers as each has migrated to this platform,” said Pat Vaden. “Beginning with our Mid-America region in July 2006 and adding our Mountain States and Northwest regions, we have seen the benefits of this solution increase synergistically as more regions have been added,” said Vaden. “Utilizing this platform as an enterprise-level solution is the next best step.

Pat Vaden

President and CEO / PropertyInfo Corp.

According to American Messaging manager, Steve Miner, the main reason they decided to purchase PhaseWare Tracker was because of the flexibility offered by the program. It was really the only system they considered which could be completely customized to meet their needs and requirements. Miner also estimates implementation of PhaseWare solutions has created a 50% improvement in support staff productivity.

Steve Miner Manager

Technical Customer Support / American Messaging

The excellent support in automating our customer service and technical support records has been invaluable. PhaseWare fills a definite need for businesses that are positioned for growth and want to combine efficiency and customer service. PhaseWare helps FSR sales, technical support and operations work more efficiently and productively together. PhaseWare Tracker help desk software will be a major factor in FSR’s success, helping us to stay on track with great customer service and technical support.

Leslie Carle Friedrich

President / Friedrich Software Resources

Tracker's average rating for support is 4.7 out of 5.0
-Capterra.com, as of 9/15/17

Our Products

tracker-spotlight

Tracker

Issue tracking, complaint management, CRM, SLA compliance, process management, knowledge management and more.

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Self Service Center

SSC allows your customers to submit tickets, search a knowledge base, solutions, downloads, and forums to resolve their own issues.

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Event Engine

Powerful business rules engine used to automate complex service and support delivery environments.

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With a free trial of our solution, you can see how our various products work together to create one seamless experience for your customer service and support teams.

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Sales and Info.:
214-440-3921
info@phaseware.com

Support:
866-838-4789
Self Service Center

PhaseWare
1700 N. Redbud Blvd, Suite 190
McKinney, Texas 75069

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